"NPS is a management tool that can be used to gauge the loyalty of company’s customer relationships and can be claimed to be correlated with revenue growth. Extensive research has shown that NPS acts as a leading indicator of growth."
Sudhin Roy Chowdhury
Ex Member (Life), IRDA
“In an age when peer-to-peer suggestions and validation counts for more than advertising a metric that measures recommendation becomes very, very critical and more and more companies around the globe are using NPS to measure loyalty and unlock actionable insights.”
Yateesh Srivastava Managing Partner - The Grey Space Consultants LLP
Driving customer happiness with PULSE